ITIL Service Management Services

[Click here for testimonials from previous contracts].

 

ZKRS Ltd has a lengthy history providing ITIL-Compliant Application Service Management services in major, large, London-based, Professional organisations.

 

Keeping systems online, monitoring for and reacting to any outages to find the speediest resolution.

 

I have run projects to set up or to overhaul Application-specific Service-Desks, to provide the type of 5-9's uptime that your business and clients deserve.

 

Where third-parties affect Service Level Agreement, I communicate with vendors, the client-base and service-users, and implement workarounds, monitor and document impact to provide management with statistical and other evidence.

 

I implement and test hotfixes, maintenance releases and configuration releases.

 

I can work with your Change Advisory Board, ensuring that your business-critical Applications are considered prior to any implementations.

 

With my excellent ITIL and Training experience, I have worked with Service-Desk staff to ensure that they are using best knowledge, best practice, and ITIL methodologies. I also work to instill a sense of teamwork on a service desk.

 

I also develop knowledge-bases, ensuring that end-users can avail themselves of information on known issues.

 

 

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