ZKRS Ltd has a lengthy history providing ITIL-Compliant Application Service Management services in major, large, London-based, Professional organisations.
Keeping systems online, monitoring for and reacting to any outages to find the speediest resolution.
I have run projects to set up or to overhaul Application-specific Service-Desks, to provide the type of 5-9's uptime that your business and clients deserve.
Where third-parties affect Service Level Agreement, I communicate with vendors, the client-base and service-users, and implement workarounds, monitor and document impact to provide management with statistical and other evidence.
I implement and test hotfixes, maintenance releases and configuration releases.
I can work with your Change Advisory Board, ensuring that your business-critical Applications are considered prior to any implementations.
With my excellent ITIL and Training experience, I have worked with Service-Desk staff to ensure that they are using best knowledge, best practice, and ITIL methodologies. I also work to instill a sense of teamwork on a service desk.
I also develop knowledge-bases, ensuring that end-users can avail themselves of information on known issues.